Process to arrange Polaris Warranty Repair for machines purchased from ATV Services Scotland Ltd.
If you are in doubt whether this repair would be warranty, please call us first on 01292 560239 so we can advise.
Call Polaris GB on 01675 437240 to ascertain which dealer shall carry out your required repair quoting your vehicle details .
Call the dealer advised and book the machine in for repair, they will most likely ask for full service history to be provided.
If required: -
Contact our service department on 01292 560239 who shall arrange collection of your machine and deliver to the repairing dealer, giving you a loan machine if required (free of charge within the warranty period).
We would ask that you liaise directly with the nominated Polaris dealer in regard to the repair and advise us when it is ready for return, at this point we shall collect and return to you.
We will not be held liable for any extra costs the Polaris dealer charges in line with the repair and these must be settled by the customer directly and any loan machine supplied must be insured by the customer.
We were advised by Polaris GB in January of 2018 that they no longer wished our company to represent their product range.
This was decision taken by Polaris GB and we were not consulted.
We are extremely disappointed for those customers that trusted ATV Services Scotland Ltd to supply their Polaris machines but this is something that is completely out with our control and all outstanding warranty repairs must be carried out and claimed by 1st May 2018*, so realistically we shall not be able to book in any further Polaris warranty jobs after March 30th 2018*.
Our sincere apologies for any inconvenience this situation causes and our assurances that we stand squarely behind our customers to support you and your machine and to this end I have attached the process of how to obtain assistance should you require Polaris warranty going forward and we have included the details of your Polaris warranty with the end date highlighted.
Of course, this only relates to warranty repairs, we continue to service and maintain Polaris vehicles as an independent specialist.
Regardless of what make and model of machine you have, if it has our sticker on it you shall be looked after. You trusted us with your business and we take that trust seriously, we shall certainly not abandon anyone.
If you felt you would like to change to a brand of machine we can support we have many options from Yamaha, Honda, Can-Am and Kawasaki and would be delighted to discuss. As our customer we would offer you preferential rates as well as top price on the Polaris you own.
Please feel free to contact us if you have any questions on how this situation shall affect you or alternatively Polaris Customer Services can be contacted directly on 01675 437240.